Our Work

At Resilience Works we know that individual and collective strengths can be harnessed—and dynamic skills built—to reach the outcome of improved employee, team and organizational well-being.

 

Trauma-exposed organizations are those that:

  • serve victims and survivors of crime or violence on a daily basis (i.e. domestic violence and sexual assault programs, child advocacy centers, law enforcement), or

  • have faced a single traumatic event, (i.e. threat or assault of staff member, murder of a client). These traumatic events can be primary/direct (staff as victim) and/or work (work-related exposure to the traumatic experiences of others).

  • provide health care to patients under the extreme stress and unprecedented demands of the pandemic.

 

Resilience Works provides a unique and critically important focus on organizations exposed to trauma. Resilience Works has designed the AIR model (Attention+Intention=Retention) to support this specific population.

We have worked with hundreds of organizations including:

  • US Capitol Visitor Center (following January 6th insurrection)

  • Office of the United States Attorney

  • Washington DC Metropolitan Police Department

  • Massachusetts Department of Youth Services

  • Boston Area Rape Crisis Center

  • Beth Israel Deaconess Medical Center, Boston

  • Victim Rights Law Center, Boston & Portland, OR

Resilience Works will help support your organization, or a collective of organizations in your community, in developing sustainable responses to trauma-exposure.

Let us work with you to answer these questions:

  • What new strategies, policies, and practices do we need to create a more supportive, healthy and resilient environment?

  • What steps can we take in the immediate aftermath of a crisis?

  • What is trauma-informed practice and supervision look like in my organization?

  • How can we be more attentive to the needs of staff from emerging majority communities?

  • How do we recognize, manage and avoid “burnout” among our staff?

  • What steps can we take to build our team cohesion?

Founded on proven best practices and research, Resilience Works will develop a customized plan of action for you, bringing more AIR into your organization.

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Our consultation, training and technical assistance is focused on building a trauma-informed infrastructure. Some examples of our process include: 

  • Attending to the impact of trauma exposure on staff

  • Updating policies and procedures to reflect best practices for addressing primary and secondary trauma

  • Improving communications across systems

  • Building quality supervisory practices

  • Strengthening team relationships

 

“Developing into a more resilient team, was the result of working with Lisa Tieszen and Katherine Manners. What started as addressing Vicarious Trauma grew into a much more wellness-centered approach.”

 Lisa Lachance, LICSW,  Project Director, Center for Violence Prevention & Recovery,  Beth Israel Deaconess Medical Center